SHIPPING

When will my order be shipped?

We make every possible attempt to ship your order within 2 business days of it being placed. During peak times or the possible outbreak of WWIII, we’ll shoot you an email if there’s going to be a significant delay.

How much does shipping cost/how long does it take?

Shipping timelines are approximate and are counted in business days. Unfortunately, we can’t control things like extreme weather events, hordes of beavers blocking major highways, or weekends.

Deliveries outside Canada may be subject to additional customs duties and fees for which the customer is responsible. Because it’s an absolute circus to figure that stuff out for the somewhere between 193 to 237 countries in the world. (We’re trying our best, really.)

Canada - Standard

  • No tracking
  • $3 CAD
  • Metro Vancouver - 4 days
  • BC - 4 to 6 days
  • National - 5 to 10 days

Canada - Expedited

  • Tracking provided
  • $9 CAD
  • Metro Vancouver - 1 to 2 days
  • BC - 1 to 4 days
  • National - 2 to 8 days

USA - Tracked Packet

  • Tracking provided
  • $9 CAD
  • All states - 7 to 8 days

Why don’t you offer better (aka free) shipping?

Because the unofficial rules of the universe state that amongst good, fast, and cheap, you can only pick two. We don’t make the rules. We’re always looking at ways to improve our shipping but these sorts of logistics in Canada are monstrously painful. That, and the cost of cell phone plans. Also, Amazon has rewritten all customer expectations about what constitutes reasonable shipping timeliness and price, much to the dismay of tiny businesses like ours. Help.

Where do you ship?

Currently we ship to Canada and the US. If for some reason we go viral on Tiktok and need to have delivery options for the rest of the world due to unprecedented demand, we’d love that! Tell all your friends. But that GDPR shit is hard, and we don’t want to fuck it up and wind up in some sort of EU ecommerce jail somewhere so we’re sticking with familiar territory. For now.

RETURNS & EXCHANGES

Can I change my order?

Aren’t we all stuck with the choices we make? Don’t panic. Drop us a note at hello@freshlyunbothered.com and if we haven’t shipped your package yet, we’ll do our best to find a solution. But be warned – we’re pretty efficient at getting stuff out the door!

I would like to exchange my order.

Unfortunately we don’t offer exchanges. Is there a weird aunt or annoying co-worker who needs a passive aggressive gift?

I would like to return my order.

That’s a shame. Did our jokes not make you laugh?  Customers are responsible for the cost of
return shipping. Once we’ve received the unused merchandise, we’ll process a refund which may take about a week to appear on your credit card.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at hello@freshlyunbothered.com. Please note that returns will need to be sent to the following address:

PO Box 21350
RPO Valley Fair
Maple Ridge, BC V2X 0S9
Canada.

Items sent back to us without first requesting a return will not be accepted.

There’s a problem with my order.

Don’t panic, Mr. Mainwaring! Put on your tin hat on take a deep breath. Send us a message at hello@freshlyunbothered.com and we’ll work it out. Despite our sarcasm, we really do care that you love your stuff.

PRODUCT CARE & SIZING

What size should I choose?

SM fits a wrist that measures 14-16cm/5.5-6.2”. LX fits a wrist 16-18cm/6.2-7.0”. If you’re somewhere in-between, we recommend sizing up for a looser it.

How do I measure my wrist?

If you’re an elder millennial, take the tape measure from your emotional support crafting box and wrap it flat around your wrist, just below your hand. Go to Google because you still haven’t learned the math to convert inches to centimetres and enter your number before you realize our size information on every product page has it in both units.

Wrapping a length of string around your wrist and placing it against a ruler will work too. If you don’t have a ruler, try measuring the string (or belt, or garden hose, or whatever else you’ve got) with the measuring tool on your iPhone. If you’re an Android user, we don’t know how to do that but there’s probably a similar app.

Can I get a custom size?

For a human adult? Possibly! Contact us and let’s talk. Surcharges may apply for pandas,
brown bears, and other oversized, furry mammals.

How should I look after my bracelet?

These beauties are made of semi-precious gemstones which means they’re susceptible to damage from chemicals, water, and abrasion. Just pop them off when you’re doing things like washing dishes or curling up in the foetal position in the shower. Use a soft cloth if they need a dust. Treat them with the love and care you’d show your Beanie Baby tags in 1998 and they’ll remind you of our black humour for ages.

Do you take custom orders for birthdays, bachelorettes, and other significant events like the great toilet paper apocalypse of the 2020 pandemic?

Maybe! It depends on your budget, timeline, and what you’re after. Contact us with some more detail about what you’re looking for and we’ll see if we can work some of our snarky magic.

Materials & Sourcing

Where are your products made?

Back when it was just our long-suffering friends and family buying our wares and laughing at our jokes, we made everything out of a tiny home-based office in the Vancouver-ish area of BC. Since growing (in size, but never up), we’ve enlisted the help of our partner (and friend) Anna and her family-run business based in Guangdong province, China. They’ve been sourcing, cutting, and polishing stone since 1996 and are experts in helping us create satire-laden treasures to our exact specifications. The 10 and 11pm Zoom calls with the time
zone difference can be a bit tricky to manage some days, but we love working with Anna and her team and think it’s totally worth it.

Snarky copy and other brand shenanigans and design stuff are created, printed, and packaged up in Canada and shipped off to each of you dark-hearted, black humour-loving heathens.

Where do your materials come from?

We do our best to source our gemstones responsibly by working with lapidaries who are audited by third parties. Our main lapidary is a family-run business based in Guangzhou, in Guangdong province, China. This region is known as a major centre for gold, silver, platinum, crystal, semi-precious stones, pearls, agate, and jade.  

Anna and her team cut, polish, craft, and quality check a wide range of gemstone items, including our beads. They’re audited by TUV Rheinland, a global independent test provider with a history of 140 years of practice. They deliver local testing and certification services linked to the safety of products and the quality of management systems. TUV provides auditing to ensure reliable, high-quality products, safe working conditions for employees, and low environmental impact.

Our ultimate dream is to utilize blockchain technology to track every single component through our supply chain from source to completion: raw material processing, hand crafting (in beautiful BC, Canada), and delivery to our customers. It’s a nifty project, but it’s at its infancy. Like, single-cell level infancy. It’s a work in process and we look forward to being able to share updates when we can. If you’re into this or know someone who might be interested in geeking out with us, drop us a line at hello@freshlyunbothered.com

What are you doing about sustainability?

Just like you, we don’t think sustainability should be some disingenuous corporate bolt-on program because an out of touch CEO finally realized that not totally trashing our earth while on the quest for ‘happiness’ should be a consideration factor for business success. We’ve worked in enough corporate environments to feel the sting of performative BS for the sake of shareholder PR, and we don’t like it either.

The whole question about sustainability in commerce requires a bigger response than a few lines in a 2-dimensional FAQ section of a website. But you’re here, and you’re reading, so we’re going to take a moment to spiral for a minute. Feel free to join us if you like!

If you’re crunched for time, the TLDR: Large economic systems are fucked, we’re stuck in them, we want to do our part to be better even though we are tiny, no effort is perfect, and we still want to try anyway.

For the rest of you who want to pause and go down a rabbit hole of verbal spillage, buckle in…

How does a company encouraging people to buy stuff purport anything related to sustainability? It’s a contradiction that wreaks of hypocrisy. How do we reconcile goals of growing so we can retire early and be stay-at-home dog parents, when our planet is suffering from catastrophic, irresponsible, over extraction that will ultimately result in our own, self-punishing demise? Cheerful stuff.

Our form of therapy is to connect with people by combining beautiful objects with a cathartic laugh about stinging topics, while simultaneously wanting to feel spacious and optimistic, too. Does that mean our personal needs should take precedence over the greater good required for future generations to thrive and not go full ecocide on ourselves? No. Isn’t that partly the mentality that got us here in the first place? Ever since earlier versions of humans were crawling out of ponds with our gills still flapping, we’ve been inflicting a ‘my way and needs are better and more important than yours’ mentality on each other, leading to centuries of conflict, often with devastatingly violent results.

Ok we just derailed from beaded bracelets and laughing about depression to countries at war. That escalated quickly. But we digress….

So much of our day-to-day existence on this planet involves us extracting from it in some way. From the energy we consume, to the goods we buy, and the toll our activities take on this beautiful blue and green cosmic marble we call home. We’ve got a history of taking a lot, and not giving back. All we have to do is gaze into the big, innocent, fur-rimmed brown eyes of our employee of the month and know we have a responsibility not just to ourselves but to the others with whom we share this all. Particularly those with less power or privilege than us.

We don’t know about you, but sorting our recycling into the right bins can feel like standing by the edge of the ocean trying to bail it out with a teaspoon when you start to think about the scale of the issues we face. But there are loads of incredibly smart people working on These Big Problems. People and institutions who can, and are, helping to shift enormous fucked up systems and policies at national and global levels. Decisions that are way bigger than anything this pleb can influence (if we take a cynical view about our democratic voting power, for those who have it). Their work is honourable, impressive, and inspiring. At the same time, we don’t think it’s ok to eschew our individual responsibly to do better. It’s not either-or. It’s both-and. Macro level accountability and micro level efforts. Call us naïve but isn't tackling the problem from multiple angles a good thing? We defer to the climate scientists and people who have degrees in Solving Very Big Problems on that one.

Is it fucked up that a brand is having this one-sided ramble in the FAQ section of their website? Probably. But we’re also living and working in this brain burning system and think that complex, difficult conversations are a necessary part of the multicoloured tapestry that is the human experience. Even if it’s kind of stupid and reductive to have it in this format.

So now what? A bunch of self-indulgent navel gazing doesn’t solve any of this stuff. The reality is we don’t have a decent answer. We want to make and sell things in a way that is conscientious. Our ultimate dream is to utilize blockchain technology to track every single component through our supply chain from source to completion: raw material processing, hand crafting in beautiful BC, and delivery to our customers, wherever they are. We want to ensure our participation honours the planet, its people, and future generations. It’s a nifty project, but it’s at its infancy. Like, single-cell level infancy when you’re trying to grow a whole woolly mammoth. It’s a work in progress and we look forward to sharing updates when we can. If you’re into this or know someone who might be interested in geeking out with us, drop us a line at hello@freshlyunbothered.com.

As part of Dampen the Dumpster Fire, we also plan to donate part of our profits to support charitable causes that have personal meaning to us.

So, we’re here. We’re part of it. And we’re going to do our best to fuck things up as little as possible while we're at it. We expect to make some mistakes along the way. And to learn a ton. But that doesn’t mean we won’t, and shouldn't, try.

OTHER QUESTIONS

Can I send my order as a gift?

Absolutely! Just make sure you let us know in your checkout notes. We’ll make sure an insert with gift messaging goes into the delivery box instead of our regular one. Don’t worry, it still has a healthy dose of acerbic banter.

Are you making fun of alternative crystal healing?

We think nature is super and glorious and the fact it can produce narwhals, mountains, and plants that eat bugs all on its own is pretty cool. We still read the odd horoscope here and there despite peer-reviewed science concluding no such evidence for the existence of relevant relationships between date of birth and personalities.

We also know there are a lot of things in the universe our rational brains don’t currently have a way of explaining, yet. These sorts of things have significant spiritual implications for people and we’re here for whatever importance you want to attach to snarky gemstone bracelets, if it’s meaningful to you. You do you!

Freshly Unbothered aims to entertain. To celebrate joy with people who don’t take themselves too seriously. To find levity in the nonsensical. And beauty in the connections we share with each other. (Gift giving is a nice way to do that, just saying.) We just happen to do that with beads. And we love that you’re here!

I’m offended by your language.

That’s not a question. I guess not everything on the internet is for everyone. You have our permission to keep scrolling.

Why do you include weird references to tv shows and random things that have nothing to do with jewellery?

Because we like stupid things and think it’s funny and we can.

Stuff our lawyer made us include.

We live in a litigious world and as such need to explicitly state (again) that the healing properties of crystals and gemstones are not proven by medical science. See your therapists, take your meds, and do the work.